Common Troubleshooting Tips

You can take a few simple steps to perform a self-assessment and possibly resolve the problem on your own. Here's a quick guide to help you identify and fix common issues:

1. Inspect the Error Message

• Read the error message carefully: The root cause is often hidden within the message, so take your time to look for key details. For example, with Google Ads errors, the actual issue may be buried deeper in the message. In some cases, a special character like “!” in text (e.g., "clever!") may trigger an issue.

• Check preceding steps: Look through the steps that occur before the failed action. Ask yourself:

  • Are the correct actions and references set?

  • Is the right data available for the input field (i.e., are you receiving the expected data at this point in the flow)?

2. Verify Input Fields

• If you’re using Google Sheets, make sure:

  • The correct sheet title is being referenced.

  • Column names are used properly as references.

  • There are no extra spaces in column or reference names.

• Check data types and formats: Issues can arise if the data types are mismatched (e.g., numbers being used instead of currency). Pay attention to formatting, especially in steps that involve sorting or calculations.

3. Test with Smaller Data Sets

• If your dataset is too large, it can be challenging to pinpoint errors. Use filters or focus on a smaller subset of data to reduce complexity and minimize the chance of errors.

4. Consult Documentation and Knowledge Base

• Check our Documentation section or the Knowledge Base (green "?" in the lower right corner) for potential solutions. Many common issues are already addressed there.

5. Ask the AI Assistant

• If you’re still stuck, ask the AI Assistant for additional guidance. It can often provide insights or suggest further troubleshooting steps to help resolve your issue.

By following these tips, you can quickly identify potential causes of issues and fix them without needing to escalate. However, if the problem persists, feel free to reach out to the team for further assistance!